Ocado customers have been left furious after Christmas delivery slots were all booked up just hours after going online.
Angry shoppers have taken to social media to criticize the delivery company, which normally prioritizes customers who pay a monthly fee for the festive delivery dates.
One person compared the ordeal “to trying to get tickets to Glastonbury,” as complaints flooded Twitter this morning.
The ‘Anytime Smart Pass’ customers told how they received an email advising them to rebook their Christmas slot from tomorrow.
However, no specific time was specified and when people woke up this morning to book their deliveries, most dates were unavailable during the holiday season. In response to the complaints, Ocado blamed “a lot of demand.”
Ian Latham wrote: ‘Can you at least advise staying up until midnight to get a spot. Customer for 13 years and this is the first time we couldn’t get a lock.’
It’s because shoppers have been warned that a host of items are under threat this Christmas, from turkey to beer and electronic goods to bicycles amid the supply chain crisis.
British families may also struggle to find toys, sofas and fizzy drinks – and prices could soar thanks to ongoing labor shortages and shipping problems.
This was the page many disgruntled shoppers encountered this morning when trying to book a Christmas delivery window
Ocado customers are furious after Christmas delivery slots sold out just hours after going online
The email sent to customers today before the slots were released, although a specific time was not mentioned in the message, leaving many shoppers without a Christmas slot
Sarah Carter was one of the few who managed to get a slot, although it wasn’t what she had hoped for and is now concerned about expiration dates leading up to Christmas.
She said, “I just booked my Christmas slot for the 21st because that was all that was left at midnight. Since this is a 9.99 slot, the expiration dates are guaranteed to last until, you know, Christmas?’
Joanne Bridges, an Ocado customer for 20 years, told MailOnline: “I have a regular spot on Fridays, at 9am, and normally they ask you to rebook your slot for Christmas, and I pay a monthly fee to keep you up to date.” my lock.
“Last night I got an email saying you have to rebook your Christmas lock from tomorrow. So I was up at 6 this morning and lo and behold, there were no available slots.’
Twitter was inundated with comments from disgruntled shoppers as many loyal Ocado customers missed out on all-important Christmas delivery slots
The Southampton marketing consultant added: ‘I called customer service and they were completely dismissive, blaming the ‘high demand’.
“They didn’t even let me complain to a supervisor. I spend thousands of pounds a year on them and they’ve canceled my lock, still charged my monthly fee and threw me away at Christmas.”
Allaying the concerns, Ocado told his customers on Twitter: “We are very sorry to hear that you can’t get delivery before Christmas yet.
“We stagger slot releases to manage the Christmas crowds. Keep checking to see if slots are available in the future.”
MailOnline has approached Ocado for comment.
From turkeys to toys: the festive items in danger this year
Earlier this week, the expert warned of a shortage of goods this Christmas. Retail analyst Clive Black warned that turkeys could be substituted for roasted nuts and many people will be asking ‘what the hell is this’ when they look at their plates on Christmas Day.
It comes as drivers continue to queue for petrol amid concerns over the fuel supply chain, with industry experts fearing the problems could last up to a month.
Business Secretary Kwasi Kwarteng has admitted the fuel crisis could hit the festival season as he revealed the government’s reserve tanker fleet would be deployed.
Mr Black told The times: ‘I expect Christmas to be a nightmare for consumers. There will be food on supermarket shelves, but there will be a distinct lack of choice.
“Due to labor shortages, companies have not put down the same number of turkeys or planted the same number of crops, and the shortage of truck drivers exacerbates the problem.”
Shore Capital’s Liverpool-based analyst added: “Many people who eat on Christmas Day will ask, ‘What the hell is this?’ It won’t be traditional.
“Maybe they eat different meats and roasted nuts. And if the CO2 problem (carbon dioxide) does not solve, expect that beer and carbonated soft drinks will be scarce and much more expensive.’
He said Christmas “will generally be much more expensive” and predicted that problems with shipping could lead to shortages of toys, bicycles, sofas and electronic goods.
Mr Black also accused David Kennedy, the director-general of food at the Department of the Environment, Food and Rural Affairs, for being “a disgrace” – and bemoaned what he described as a “mismanagement of the economy”.
It comes after Mr. Kwarteng was asked if the fuel crisis situation would continue in the run-up to Christmas, saying: ‘I’m not guaranteeing anything; I’m just saying I think the situation is stabilizing.’