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Deliveries from The Iconic, Kmart and Big W delayed by a WEEK after Australia Post closures

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Australia’s largest online retailers are warning customers of ‘long delays’ of up to a week after Australia Post halted parcel collections.

The company was forced to shut down all collections from online stores in two states as 500 employees were plunged into self-isolation after being exposed to the coronavirus.

Australia Post confirmed Wednesday evening that it would temporarily suspend all parcel collections from online retailers in New South Wales, the ACT and Victoria for four days as it tries to clear back orders.

Online retailers warn of lengthy delays in online orders after Australia Post suspends collection of online parcels (stock image)

The Iconic, one of Australia’s most popular clothing websites, estimated delays of a week after delivery dates.

“As the situation evolves and much of it is beyond our control, unfortunately we are unable to provide an exact date when you will receive your package – however, we are currently estimating delays of approximately a week beyond your original expected date,” The Iconic said in an email. email to customers.

Kmart and Big W have also warned customers about delays, with the former offering incentives to encourage customers to use the click and collect option.

A Kmart spokesperson (pictured) said orders placed can expect delays of between two and five days

A Kmart spokesperson (pictured) said orders placed can expect delays of between two and five days

A Kmart spokesperson said orders already placed can expect delays of between two and five days, and any orders will be further delayed as well.

“The length of the delay will depend on how quickly Australia Post can process orders at the end of their pause. However, we would allow for a delay of at least four days for orders placed on Saturday,” the spokesperson said.

“We will also offer customers the opportunity to get their C&C orders home delivered within a day at a discounted price of $5 using our Get it Fast service for the week of Friday to help customers through this time,” she added.

Both Kmart and Big W have seen significant growth in online orders as people in lockdown states continue to make online purchases.

A spokesperson for Big W also said online orders are experiencing delays, but urged customers to use contactless pick-up services.

A spokesperson for Big W also said online orders are experiencing delays, but urged customers to use contactless pick-up services.

Australia Post forced to shut down all stores' collections after 500 employees plunged into self-isolation after being exposed to coronavirus

Australia Post forced to shut down all stores’ collections after 500 employees plunged into self-isolation after being exposed to coronavirus

A spokesperson for Big W urged customers to take advantage of free contactless pick-ups if the products they want are at a local store, as online orders are being delayed.

Purchases through eBay’s online marketplace will also experience delays.

According to Sophie Oninul of eBay, Australia, 40,000 Australian businesses use their site and all purchases are covered by eBay’s money-back guarantee.

Customers experiencing further delays can contact eBay’s customer service team for assistance.

Aus Post currently works with an extremely limited staff with hundreds of employees self-isolating after being contacted by health officials.

“Australia Post currently has 500 people in necessary self-isolation, putting more pressure on our network, while also managing flight restrictions, temporary facility closures and parcel volumes as high as our Christmas peak period,” the company said in a statement.

The company confirmed Wednesday night that they would temporarily suspend all parcel post collections from online retailers in NSW, the ACT and Victoria for four days.

The company confirmed Wednesday night that they would temporarily suspend all parcel post collections from online retailers in NSW, the ACT and Victoria for four days.

“This temporary measure will enable us to responsibly purge record volumes of parcels in parts of our network affected by Covid-19.”

The postal company said the break would apply to parcel pick-ups from online retailers from 7 a.m. Saturday to 7 a.m. Tuesday.

Parcel pick-ups from online retailers made between 7 a.m. Saturday and 7 a.m. Tuesday will be delayed as crews try to make up for delayed deliveries.

August was the busiest month ever for Australia Post, with Aussies making thousands of purchases while many remain in lockdown.

Despite the delays, post offices remain open, deliveries are still made and the suspension of services only applies to parcel pick-ups.

Other delivery companies, including StarTrack Express, Express Post and Premium, will continue to operate.

The postal company said the break would apply to parcel pick-ups from online retailers from 7 a.m. Saturday to 7 a.m. Tuesday.

The postal company said the break would apply to parcel pick-ups from online retailers from 7 a.m. Saturday to 7 a.m. Tuesday.

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